Frequently

Asked

Questions

About the Artwork:

How to add art to Frame TV?

Click here to visit our tutorial page on uploading art to your Samsung Frame TV.

Is this artwork original?

Yes! All artwork offered on "The Frame Museum" website is original and created specifically for Samsung Frame TVs.

What are the dimensions of the artwork in pixels or inches?

The exact dimensions depend on the specific artwork, but each product description clearly states the pixel dimensions for accurate sizing on your Frame TV.

What is the resolution of the artwork?

All artwork is offered in high resolution (300dpi or higher) for optimal quality and clarity on your Frame TV.

Is this artwork compatible with all Samsung Frame TVs?

Yes, our artwork is specifically designed for all Samsung Frame TV models.

Will the colors look different on my TV than they do on the website?

While we strive for accurate color representation, slight variations might occur due to individual TV calibration settings.

Do you offer custom artwork commissions?

Currently, we don't offer custom commissions. However, you can browse our diverse collection for options that suit your taste.

Purchasing and Downloading:

What payment methods do you accept?

We accept all major credit cards and PayPal for your convenience.

How do I download the artwork after purchasing?

After completing your purchase, you'll receive a secure download link via email. This link is valid for 24 hours after the first download attempt.

What file formats are the downloads available in?

Artwork downloads are currently available in JPG format.

Can I download the artwork multiple times?

Yes, you can download the artwork up to 3 times using the secure link provided in your email.

What happens if I lose my download file?

Please contact us via email (address to be provided later) if you lose your download file. We'll be happy to assist you with retrieving it.

Is there a limit to how many devices I can use the artwork on?

The artwork is licensed for personal use on one device (your Samsung Frame TV).

Printing and Usage:

Can I print the artwork for personal use?

Yes, you can print the artwork for personal use only. However, we recommend using high-quality paper and printing services for optimal results.

Additional Information:

What is your refund policy?

Currently, we don't offer refunds for downloaded artwork due to its digital nature. Please ensure you choose the artwork that best suits your needs before purchasing.

Do you own the copyright to the artwork?

Yes, "The Frame Museum" owns the copyright to all artwork offered on the website.

Will you be releasing new artwork in the future?

Yes, we regularly release new artwork collections. Visit our website frequently or subscribe to our newsletter for updates.

How can I contact you if I have other questions?

You can contact us via email at [your email address to be provided later]. We'll be happy to answer your questions and assist you with any concerns.